Need help using myDarwin? We've compiled answers to the most frequently asked questions about registering, claiming vouchers, shopping with participating businesses, and managing your account. Select a topic below to learn more.
What are myDarwin Discounts?
myDarwin Discounts are digital discounts with a monetary value that can be used to make purchases at participating local Darwin businesses.
Where can I view the current Program Settings?
Current Program Settings, including discount availability, redemption conditions, eligibility requirements, funding availability and participating business, are available through the myDarwin portal and associated Program communications – https://my.darwin.nt.gov.au/program
Why were myDarwin discounts created?
myDarwin Discounts were created to encourage local spending, support participating businesses and promote economic activity within the current Program Area.
Is myDarwin a mobile app or a website?
myDarwin is a website application and can be accessed via the myDarwin portal https://my.darwin.nt.gov.au from a modern mobile device or web browser.
Who can use the myDarwin Discounts?
Eligible customers who satisfy the current Program Settings may register and participate in the Program. Eligibility requirements are published through the myDarwin portal and associated Program communications.
How do I get myDarwin Discounts?
Register at https://my.darwin.nt.gov.au to create a login to the myDarwin portal. Once your registration is approved the account home page will display the available discounts.
How much myDarwin discounts do I get?
Eligible customers will receive digital discounts in accordance with the current Program Settings. Available discounts can be viewed from your myDarwin dashboard after registration and approval.
How does the myDarwin Discount program work?
myDarwin Discounts can be redeemed at participating business in accordance with the current Program Settings. Minimum spend requirements and other redemption conditions, if applicable, are displayed within the myDarwin portal https://my.darwin.nt.gov.au/discover
How many myDarwin Discounts can I use per day?
Discount usage limits are determined by the current Program Settings. Customers may view available discounts, redemption conditions and any applicable limits through the myDarwin portal.
Can I use a myDarwin Discount more than once?
Each discount code may only be redeemed once. Where the current Program Settings provide for discount replenishment, additional discounts may become available following redemption.
Where can I use the myDarwin Discounts?
A complete list of participating business can be found https://my.darwin.nt.gov.au/discover
How do I redeem myDarwin discounts?
To redeem a discount, present the discount voucher from the myDarwin portal at the time of payment. Participating businesses must validate the discount in accordance with the current Program Settings before completing the transaction.
How long are the discounts valid for?
Discount availability, replenishment and expiry are determined by the current Program Settings. Customers can view the status of their discounts and available Program funding through the myDarwin portal.
Why is my discount unavailable?
A discount may be unavailable because:
- It has already been redeemed and is currently unavailable under the current Program Settings.
- The myDarwin program funding has been exhausted.
- Your account has not yet been approved.
- Your account has been temporarily blocked pending review.
If you believe this is an error, please contact the myDarwin support team on mydarwin@brainiumlabs.com.au
Can I use the same discount again after it renews?
Where the current Program Settings allow replenishment, additional discounts may become available following redemption, subject to available Program funding.
What if I do not use my discounts?
Unused discounts remain available while permitted under the current Program Settings and while Program funding remains available.
What happens if program funding runs out?
myDarwin Discounts are only available while program funding remains available. Once all program funding has been exhausted, discounts will no longer be available or renewed. Users can view the availability of program funding from their dashboard when logged into the myDarwin portal.
Can myDarwin Discounts be used for delivery orders or online purchases e.g. food delivery?
myDarwin discounts can be used for in-person purchases only. The discounts do not integrate with any food delivery services or any online e-commerce stores. The program does not support solely online businesses at this stage.
Can I share myDarwin Discounts to family and friends?
myDarwin Discounts are non-transferrable, but you may recommend that family, friends and others register to get their own discounts.
Can I use myDarwin Discounts to buy alcohol, tobacco or gambling services?
The program does not permit the discount to be applied for the purchase of alcohol, tobacco or gambling services.
Can I trade the customer vouchers for cash or gift vouchers?
The program does not permit myDarwin Discounts to be traded for cash or gift vouchers.
What happens if I return an item purchased using a myDarwin Discount?
If a refund is approved by the business, you will receive a refund of the amount you paid. The value of a myDarwin Discount is not refundable, redeemable for cash or transferable. Unless otherwise specified in the current Program Settings, discounts are not reissued following a refund.
How do I reset my password?
From the https://my.darwin.nt.gov.au/user/login, click on Forgot your password? or https://my.darwin.nt.gov.au/user/password to reset your password directly.
When I try to visit myDarwin website my device says, ‘browser is unsupported’.
If you see this message you may need to upgrade the version of the internet browser that you are using. The myDarwin website works best on the latest versions of web browsers Apple Safari, Google Chrome, Mozilla Firefox and Microsoft Edge.
My account is blocked; how do I reactivate it?
Send an email to mydarwin@brainiumlabs.com.au and advise the email address or mobile phone number associated with your account that needs to be unblocked.
How will my registration details be used? This includes mobile number and email address.
All information is stored securely in Australia and will only be used for the purposes of this program.
For more details the City of Darwin’s approach to privacy please visit https://www.darwin.nt.gov.au/council/governance-strategy/governance/our-approach-to-privacy
How do I get in touch with the myDarwin support team?
You may direct all email queries to mydarwin@brainiumlabs.com.au
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