Whether you're considering joining myDarwin or are already a participating business, this FAQ provides guidance on registration, voucher management, reimbursement processes, program requirements, and ongoing participation. Select a topic below to find the information you need.
What are myDarwin Discounts?
myDarwin Discounts are digital discounts with a monetary value that can be used to make purchases at participating local Darwin businesses.
Why were myDarwin discounts created?
myDarwin Discounts were created to encourage local spending, support participating businesses and promote economic activity within the current Program Area.
Is myDarwin a mobile app or a website?
myDarwin is a website application and can be accessed via the myDarwin portal https://my.darwin.nt.gov.au from a modern mobile device or web browser.
Who can use the myDarwin Discounts?
Eligible customers who satisfy the current Program Settings may register and participate in the Program. Eligibility requirements are published through the myDarwin portal and associated Program communications.
How do customers get myDarwin Discounts?
Customers register at https://my.darwin.nt.gov.au to create a login to the myDarwin portal. Once registration is approved, customers can view available discounts and current Program information through the myDarwin portal.
How do I register my business?
Register here for free - https://my.darwin.nt.gov.au to submit your Business application. Once eligibility criteria are met and approved, your business will be listed in the respective category.
How do I find out if my business is eligible for the program?
Please refer to the Business Terms and Conditions and current Program Settings for Business eligibility requirements.
How does the myDarwin Discount program work?
Eligible customers may receive digital discounts in accordance with the current Program Settings. Available discount values, redemption rules, replenishment settings and funding availability can be viewed through the myDarwin portal.
Are there any minimum spend requirements for the customer?
Minimum spend requirements may apply to discount redemptions and will be specified in the current Program Settings.
Can I accept printed myDarwin Discount Vouchers?
Yes. Where enabled under the current Program Settings, authorised printed Discount Vouchers may be accepted provided the voucher is successfully validated through the Business Portal.
How do I know if a printed voucher is valid?
Printed Discount Vouchers must be validated through the Business Portal in the same manner as digital discounts. Businesses should not accept vouchers that cannot be successfully validated.
How do I process the myDarwin discounts from the customer?
Using the Business portal, validate the customer's discount in accordance with the current Program Settings. If the discount is successfully validated, complete the transaction according to your normal payment process.
Why does a customer have the same discount available again?
Where the current Program Settings allow replenishment, additional discounts may become available following redemption, subject to available Program funding.
Can a redemption be reversed if entered incorrectly?
If a myDarwin discount has been redeemed in error, please contact the myDarwin support team on [site:mail] as soon as possible with the details of the transaction. The support team will review the request and advise available options.
Can I accept customers who present a code on paper or read it out over the phone?
No, Businesses should only accept discounts that can be successfully validated through the Portal in accordance with the current Program Settings.
Where can I view the current Program Settings?
Current Program Settings, including Business eligibility requirements, redemption requirements, funding availability, reimbursement arrangements and participating business categories, are available through the myDarwin portal and associated Program communications – https://my.darwin.nt.gov.au/program
What do I do if the code is not valid?
Please do not honour any myDarwin discount that cannot be successfully validated through the Portal in accordance with the current Program Settings.
What happens if my internet connection is unavailable?
A myDarwin discount must be successfully validated through the Portal before it can be accepted. If internet access is unavailable and validation cannot be completed, the discount must not be accepted until validation can occur.
Do I need receipts for myDarwin sales?
Yes. Every myDarwin sale must have a proof of receipt for auditing purposes. Council reserves the right to audit a Business’ receipts and transactions associated with the myDarwin program.
Businesses should retain receipts and supporting transaction records in accordance with their normal business record-keeping practices and any applicable regulatory requirements.
What information may Council request during an audit?
As part of any audit activities, Council may request supporting documentation relating to redeemed myDarwin discounts. This may include transaction receipts, proof of sale, and other records necessary to verify that discounts have been redeemed in accordance with the program terms and conditions.
When will I get my rebates and when will I get paid?
Please refer to the Payments section of the Business Terms and Conditions for information relating to Business reimbursement and payment arrangements https://my.darwin.nt.gov.au/business-terms
Can I sell alcohol, tobacco or gambling to redeem myDarwin discounts?
The program does not permit the discount to be applied for the purchase of alcohol, tobacco or gambling services.
Can I trade the customer vouchers for cash or gift vouchers?
The program does not permit myDarwin Discounts to be traded for cash or gift vouchers.
How do refunds work when a myDarwin Discount has been used?
Where a customer is entitled to a refund, the Business should refund only the amount paid by the customer. The value of a myDarwin Discount must not be refunded in cash.
Council may review refunded transactions and adjust, recover or offset any reimbursement associated with refunded, cancelled, invalid or fraudulent transactions.
How do I reset my password?
From the https://my.darwin.nt.gov.au/user/login click on "Forgot your password?" or https://my.darwin.nt.gov.au/user/password to reset your password directly.
When I try to visit myDarwin website my device says, ‘browser is unsupported’.
If you see this message you may need to upgrade the version of the internet browser that you are using. The myDarwin website works best on the latest versions of web browsers Apple Safari, Google Chrome, Mozilla Firefox and Microsoft Edge.
My account is blocked, how do I reactivate it?
Send an email to mydarwin@brainiumlabs.com.au and advise the email address or mobile phone number associated with your account that needs to be unblocked.
How will my registration details be used? This includes mobile number and email address.
All information is stored securely in Australia and will only be used for the purposes of the program.
For more details the City of Darwin’s approach to privacy please visit https://www.darwin.nt.gov.au/council/governance-strategy/governance/our-approach-to-privacy
You may direct all email queries to mydarwin@brainiumlabs.com.au or call City of Darwin on Phone: 08 8930 0300 during business hours.
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